Privacy Statement Veterinary Practice Combination Maas en Niers
Privacy Statement Veterinary Practice Combination Maas en Niers
At Veterinary Practice Maas en Niers, we take the security of your personal data seriously. On this page, we would like to inform you about how we handle your personal data in accordance with the requirements of the General Data Protection Regulation (GDPR) Implementation Act.
Which personal data do we process?
We process personal data that you provide to us yourself, via our contact and/or registration form, email or verbally on the phone or at our practiceWe also process personal data that comes from a third party, consider a transfer from another veterinary practice. Below is a list of personal data that we may process:
- First and last name
- Date of Birth
- Address
- Phone number
- Email address
- UBN number
- Chamber of Commerce (KVK) number
Purposes of processing personal data
We process your data for various purposes; we would like to list them for you:
- To make contact via email or telephone
- Maintaining the patient file
- For invoicing and proof of payment
- To deliver goods and services to you
- To be able to share patient data when referring or switching to another veterinarian.
Use of AI-supported reporting (Vetnio)
Within our veterinary practice, we use Vetnio, an AI-supported application that converts phone calls and consultations into text for record keeping and reporting.
Purpose of processing
Vetnio is used exclusively to:
- to record consultations and telephone conversations more efficiently and accurately;
- to reduce the administrative burden for our employees;
- to improve the quality and completeness of patient records.
Processing of personal data
When using Vetnio, personal data may be processed, such as:
- name and contact details of pet owners;
- information about the animal (name, species, breed, age, medical data);
- information provided during the consultation or telephone call.
This data is processed exclusively within the framework of the treatment agreement and our administrative obligations.
Basis for processing
The processing of personal data via Vetnio takes place on the basis of:
- the execution of the treatment agreement;
- legal obligations resting on our practice;
- our legitimate interest in ensuring efficient and careful reporting.
Security and confidentiality
We have made agreements with Vetnio regarding the protection of personal data. The data is processed securely and is not used for purposes other than providing the service to our practice. Where required, a data processing agreement has been concluded.
Storage period
The reports generated via Vetnio are stored in the patient file and retained in accordance with the statutory retention periods applicable to veterinary records.
Rights of data subjects
Pet owners have the right to:
- to request access to their data;
- to have incorrect data corrected;
- to object to certain forms of processing;
- to file a complaint with the Dutch Data Protection Authority.
For questions regarding the use of Vetnio or the processing of personal data, you can contact our practice using the contact details on this website.
How long do we retain your personal data?
We do not retain the aforementioned personal data for longer than is necessary for the purpose of data processing or as required under the Implementing Act of the General Data Protection Regulation (GDPR).
With whom do we share your data?
Your personal data is shared via a shared patient administration system with the branches that fall under our veterinary practice combination Maas en Niers:
Veterinary Practice Combination Maas en Niers Nieuw-Bergen
Jeroen Boschstraat 26
5854 CZ Nieuw-Bergen
Veterinary Practice Combination Maas en Niers Gennep
Langeweg 207
6591 XB Gennep
Veterinary Practice Combination Maas and Niers Velden
Vilgert 51
5941 CS Fields
Tierarztpraxis Goch Thijs, Voncken und Kollegen (D)
Muhlenstrasse 18
47574 Goch (D)
Sometimes it is necessary to share your data with third parties; this may depend on the circumstances. There are also legal obligations that require personal data to be transferred to third parties.
How do we secure your data?
IDEXX Animana is the patient administration system in which we store your data. We have entered into a data processing agreement with IDEXX, ensuring that your personal data remains protected (IDEXX Animana Data Protection Agreement/DPA).
Your rights as a data subject
You have the right to access, correct, or have your personal data deleted. In addition, you have the right to data portability, which means that you can submit a request to us to send the personal data we hold about you in a computer file to you or to an organization designated by you. You have the right to object to our processing of your personal data.
Do you have any questions or remarks?
Do you have any questions or comments about our privacy statement? Please contact us; we are happy to assist you!
Changes to privacy statement
We reserve the right to make changes to this privacy statement. Changes will be published on this page.
